1. Introduction
Welcome to Pochos Parts ("Company," "we," "us," or "our"). We develop and publish mobile games and applications available on the Google Play Store and Apple App Store. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you download, install, access, or use any of our mobile games and applications (collectively, the "Services"), including but not limited to Sudoku Lofi Puzzle, Fragments of Time, and any future titles we may release.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to this policy, please do not use our Services.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information you voluntarily provide, including:
- Contact information: If you email us for support or feedback, we collect your name and email address as provided in your message.
- User-generated content: Any content you submit through in-app features such as feedback forms, reviews, or community features.
- Account information: If our Services require account creation, we may collect your username, email address, and password.
2.2 Information Collected Automatically
When you use our Services, certain information may be collected automatically:
- Device information: Device model, operating system version, unique device identifiers (such as Android Advertising ID or Apple IDFA), screen resolution, language settings, and time zone.
- Usage data: Information about how you interact with our games, including gameplay statistics, session duration, levels completed, in-app purchase history, features used, and crash reports.
- Log data: IP address, access times, pages viewed within the app, and other system activity.
- Location data: Approximate location based on IP address (we do not collect precise GPS location).
2.3 Information from Third-Party Services
Our Services may integrate with third-party services that collect data on our behalf:
- Analytics providers: Such as Google Analytics for Firebase, which helps us understand app usage patterns and improve our Services.
- Advertising networks: Such as Google AdMob or Unity Ads, which may collect information to serve personalized or contextual advertisements.
- Platform services: Google Play Games Services or Apple Game Center may provide us with profile information if you connect your account.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our Services: Including delivering gameplay features, saving progress, processing in-app purchases, and syncing data across devices.
- To improve and optimize: Analyzing usage trends, diagnosing technical issues, conducting A/B tests, and enhancing the overall user experience.
- To personalize your experience: Customizing content, difficulty levels, and recommendations based on your gameplay behavior.
- To communicate with you: Responding to support requests, sending push notifications (if enabled), and providing updates about our Services.
- To serve advertisements: Displaying relevant ads within our free-to-play games to support ongoing development.
- To ensure safety and security: Detecting fraud, cheating, or unauthorized activity, and protecting the integrity of our Services.
- To comply with legal obligations: Fulfilling requirements under applicable laws and regulations.
4. Advertising and Ad Partners
Our free-to-play games may display advertisements. We work with third-party advertising partners who may use cookies, device identifiers, and similar technologies to collect data for advertising purposes. This may include:
- Serving ads based on your interests and demographics.
- Measuring ad performance and engagement.
- Limiting the number of times you see a particular ad.
You may opt out of personalized advertising by adjusting your device settings:
- Android: Settings → Google → Ads → Opt out of Ads Personalization.
- iOS: Settings → Privacy & Security → Tracking → Disable "Allow Apps to Request to Track."
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With service providers: Trusted third-party vendors who assist us in operating our Services (analytics, advertising, cloud hosting, crash reporting) under strict data processing agreements.
- For legal reasons: When required by law, regulation, legal process, or government request; to enforce our terms and policies; or to protect the rights, property, or safety of Pochos Parts, our users, or the public.
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
- With your consent: In any other circumstances where we have obtained your explicit consent.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Gameplay data and usage analytics are retained for up to 24 months from your last interaction with our Services.
- Support correspondence is retained for up to 12 months after resolution.
- Advertising-related data is managed by our advertising partners according to their own retention policies.
When data is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit using TLS/SSL protocols.
- Secure cloud storage with access controls and monitoring.
- Regular security assessments and vulnerability testing.
- Limited access to personal data on a need-to-know basis.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Children's Privacy
Our Services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If we discover that we have inadvertently collected data from a child, we will promptly delete that information.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at kamruihossom@gmail.com so we can take appropriate action.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete information.
- Right to erasure: Request deletion of your personal data, subject to certain legal exceptions.
- Right to restrict processing: Request that we limit the processing of your data under certain conditions.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at kamruihossom@gmail.com. We will respond to your request within 30 days.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your data to these countries. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable regulations.
11. Third-Party Links and Services
Our Services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing your information.
12. Push Notifications
We may send push notifications to remind you about game events, updates, or promotions. You can disable push notifications at any time through your device settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice within our apps.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will make every effort to respond to your inquiry in a timely manner.